FAQs

GETTING THERE

Where does the Festival take place?

Cancun Jazz Festival is held at the Iberostar Paraiso, Riviera Maya, Mexico.

The hotel is approximately a 30 minute drive from Cancun International Airport (CUN).

What airport do I fly into for Cancun?

For making your airlines reservations you will be flying into the Cancun International Airport (airport code CUN).

Do I need a passport?

Yes! The festival is held outside of the United States, you must have a valid passport without exception.

We encourage you to please check your passport and make sure that it is up to date and valid for at least 3 month past the date of the festival. There may be major hassles and extra costs associated with trying to obtain a passport last minute.

Is Transportation to and from the Cancun airport included?

Airport shuttles are included with packages only. For those that purchase tickets only, we will offer a promotional rate with an excellent company where our guests can book their transportation directly.

BOOKING

How do I book the event?

Pre-set Packages:

With this option we have pre-set our most popular combinations of rooms and seats to make the booking process as simple as possible for you.

Packages can be purchased either by paying in full or with a payment plan.

What is included in my booking?

All tickets includes your seats to all 3-Night Main Event Concerts November 8-9-10, 2024.

All rooms include all-inclusive food and drink (alcohol as well) for your entire stay.

If you are staying at the Maya or Grand section of the hotel, you will have access included to all pool and after parties.

Flights are not included in the ticket price.

Do I need a passport?

Yes! Our festival is held outside of the United States, you must have a valid passport without exception.

Do you offer Travel Insurance?

We do not sell travel insurance, but we highly recommend purchasing travel insurance to protect your vacation.

Does the Festival offer refunds?

No, due to the strict no-refund policy, we highly recommend that customers purchase travel insurance.

What payment options are available?

We have the following payment options:

1. Pay in Full: You will pay an initial deposit at the time of booking. The balance will be due within the next 7 days.

2. Payment Plan: You pay a deposit at the time of booking and the remaining balance will be in monthly payments. Your monthly payment due date will begin approximately 14 days after your date of purchase. A financing fee of $150 is added to the total balance on the date of booking.

Do you have to be 18 in order to attend?

Guests must be 18 years or older to be admitted to the event, unless accompanied by an adult.

What are service fees?

Service fees are industry standard charges that are used to help cover the cost of administering customer accounts for the festival.

How do I create an account?

You will first go through booking your package. On the last page you will enter your contact information, billing information and payment details. Once you complete the booking; you will be prompted to create an account.

SEATING

Seating Overview

The venue is subdivided into 4 reserved seating sections and a General Admission section. Your seat selections are the same for all 3 nights of the festival. When you book your seats, you will select the seating section only. Exact seats will be assigned by the box office after purchase, based on the best available at that time. You may also include special requests via email if you want specific seats.

Diamond

Diamond reserved seats are in the front section featuring cabaret style reserved seating with only 4 persons per table. Wait service is included as well.

Platinum

Platinum reserved seats are in the second section from the stage in the middle, and feature more space (length and width) than Gold, Silver or Bronze.

Gold

Gold reserved seats are located in the 2nd section on the left and right sides of the Platinum section, with normal concert style seat spacing.

Silver

Silver reserved seats are located in the 3rd section from the stage and are either side of the main audio and lighting productions stations.

Bronze

Bronze is the furthest section in the back and is open seating.

HOTEL ROOMS

What dates do I book my hotel?

The event dates are November 8, 9, 10, 2024

We recommend that you arrive at least one day early on November 7 to get situated, and depart on the day after the event on November 11.

However, if you want to spend a bit more time and enjoy all that the location has to offer, it is always best to arrive at least 2 days early, to acclimate, and then stay a day or 2 after for extra sightseeing, or simply to recover from the incredible musical hangover you will have!

Who is the host hotel?

Our host hotel is the Iberostar Paraiso All Inclusive Resort.

The Iberostar has 4 different hotel sections within the complex for guests to book, from the budget friendly Iberostar Mar, up to the luxurious, adults only Grand section.

What is included with my room?

All rooms are all-inclusive and include food and beverages (alcohol as well). Guests are only allowed to dine and drink in the hotel section they have booked.

The pool parties and after parties will be held in the Maya section of the hotel. Only guests staying in Maya or the Grand will have complimentary access to the pool and after parties.

Please send an email to info@jazzfestevents.com for any questions regarding the event hotel.

EVENT DETAILS

What are the exact dates of the shows?

The festival nights are Friday November 8, Saturday November 9 and Sunday November 10, 2024.

What time do the shows start every night?

Tentatively the shows will begin at 8 pm each night, but are subject to change.

There will be 2 acts per night as well as an afterparty.

The final performance schedule will be updated on your customer Dashboard approximately 30 days prior to the event.

In the main menu click the "My Account" link to log into your account dashboard by using your email address and password that you provided at the time of booking.

What is the dress code and theme nights?

There is no specific dress code in general, other than that shirts and shoes are required. However, everyone is taking photos, which will end up on the internet forever - so most folks tend to dress well for the occasion!

Theme nights will be updated on your customer Dashboard approximately 30 days prior to the event.

To access your Dashboard, click the "My Account" link in the website main menu and log in using your email address and password that you provided at the time of booking.

Will there be daytime events or after parties?

There will be a daytime pool party on Saturday and Sunday held at the Maya Pool. After parties will be held in the Maya Bar, and potentially in the Disco. To attend these events you must book your room at either the Maya or Grand section of the hotel.

PAYMENT PLANS

What payment options are available?

We have the following payment options:

1. Pay in Full: You will pay an initial deposit at the time of booking. The balance will be due within the next 7 days.

2. Payment Plan: You pay a deposit at the time of booking and the remaining balance will be in monthly payments. Your monthly payment due date will begin approximately 14 days after your date of purchase. A financing fee of $150 is added to the total balance on the date of booking.

When are payment plan payments due?

The first payment is due 14 days after the initial deposit with subsequent payments due each month on the same calendar day. Late payments are subject to a $25 late payment fee if not paid within 5 days after the scheduled payment date.

Can I change the date of my payment plan?

To change your payment plan date, you can request a change in writing. A one-time courtesy change is allowed. After the courtesy change, additional changes can be made at $25 per request. You can email your request to info@jazzfestevents.com.

TERMS OF SALE

What are your Terms and Conditions for the Booking?

The Terms and Conditions can be found at the bottom of each page of this website. Please be sure to familiarize yourself with these terms prior to purchasing.

What is the Cancellation Policy?

The event has a very strict cancellation policy and recommends that all guests purchase travel insurance. Payments for the event are non-refundable. You do have the option to transfer to a different festival. Please note that fees will apply for transfers.