Where does the Festival take place?

Cancun Jazz Festival is held in Cancun, Mexico at the Dreams Jade Resort & Spa near Puerto Morelos

The hotel is just 12 miles from Cancun International Airport (CUN).

What airport do I fly into for Cancun?

For making your airlines reservations you will be flying into the Cancun International Airport (airport code CUN).

Do I need a passport?

Yes! The festival is held outside of the United States, you must have a valid passport without exception.

We encourage you to please check your passport and make sure that it is up to date and valid for at least 3 month past the date of the festival. There may be major hassles and extra costs associated with trying to obtain a passport last minute.

YOU DO NOT REQUIRE A VISA TO TRAVEL TO MEXICO FROM THE UNITED STATES. YOU ONLY REQUIRE A PASSPORT.

Is Transportation to and from the Cancun airport included?

Airport shuttles are included with all packages

How do I book the event?

The only way to attend the event is to book directly from our website.

We offer "packages" which include your room and your seats for the entire stay. Follow these steps to book your package:

1. Number of guests

Select the number of people staying in the room (1, 2 or 3)

2. Room type

Choose from Tropical View, Ocean View, Ocean Front and the Preferred Section

3. Seating Section

Choose where you want to sit for the 3 night event. We offer a variety of choices from general admission to front row VIP cabaret tables.

What is included in my booking?

Seats to all 3-Night Main Event Concerts.

All rooms include all-inclusive food and drink (alcohol as well) for your entire stay.

Roundtrip airport shuttles.

Flights are not included in the ticket price.

Do I need a passport?

Yes! Our festival is held outside of the United States, you must have a valid passport without exception.

Do you offer Travel Insurance?

We do not sell travel insurance, but we highly recommend purchasing travel insurance to protect your vacation.

Does the Festival offer refunds?

No, due to the strict no-refund policy, we highly recommend that customers purchase travel insurance.

Do you have to be 18 in order to attend?

Guests must be 18 years or older to be admitted to the event, unless accompanied by an adult.

Seating Overview

The venue is subdivided into 3 reserved seating sections and a General Admission section. Your seat selections are the same for all 3 nights of the festival. When you book your seats, you will select the seating section only. Exact seats will be assigned by the box office after purchase, based on the best available at that time. You may also include special requests via email if you want specific seats, aisles or accessible.

Diamond

Diamond reserved seats are in the front row featuring cabaret style reserved seating with only 4 persons per table. Wait service is included as well.

Platinum

Platinum reserved seats are in the second section from the stage in the middle, and feature cabaret style table reserved seating. Wait service is included as well.

Gold

Gold reserved seats are located in the 3rd middle section with normal concert style seating.

Silver

Silver general admission seats are located in the 4th section from the stage.

What dates do I book my hotel?

The Fall event dates are November 15-16-17, 2025

The Spring event dates are May 15-16-17, 2026

We recommend that you arrive at least one day early to get situated, and depart on the day after the event.

However, if you want to spend a bit more time and enjoy all that the location has to offer, it is always best to arrive at least 2 days early, to acclimate, and then stay a day or 2 after for extra sightseeing, or simply to recover from the incredible musical hangover you will have!

Who is the host hotel?

The Dreams Jade Resort and Spa

What is included with my room?

All rooms are all-inclusive and include food and beverages (alcohol as well).

What are the exact dates of the shows?

Fall Festival

The festival nights are Saturday Nov 15, Sunday Nov 16 and Monday Nov 17, 2025.

Spring Festival

The festival nights are Friday May 15, Saturday May 16 and Sunday May 17, 2026.

What time do the shows start every night?

Tentatively the shows will begin at 8 pm each night, but are subject to change.

There will be 2 hours per night.

The final performance schedule will be updated on the website  approximately 30 days prior to the event.

What is the dress code and theme nights?

There is no specific dress code in general, other than that shirts and shoes are required. However, everyone is taking photos, which will end up on the internet forever - so most folks tend to dress well for the occasion!

Theme nights will be updated on the website approximately 30 days prior to the event.

Will there be daytime events or after parties?

Outdoor daytime events such as pool parties or small performances are offered but are weather permitting. We also include daytime indoor small performances. After parties are typically held in the resort Disco.

What payment options are available?

We have the following payment options:

1. Pay in Full: Offers the lowest price without additional payment plan fees. You will pay the entire amount due at the time of booking.

2. Payment Plan: You pay a deposit at the time of booking and the remaining balance will be in monthly payments. A financing fee is added to the total balance on the date of booking.

When are payment plan payments due?

Typically the first payment is due 7 days after the initial deposit with subsequent payments due each month on the same calendar day. Late payments are subject to a $25 late payment fee if not paid within 5 days after the scheduled payment date.

Can I change the date of my payment plan?

To change your payment plan date, you can request a change in writing. A one-time courtesy change is allowed. After the courtesy change, additional changes can be made at $25 per request. You can email your request to info@jazzfestevents.com.

What are your Terms and Conditions for the Booking?

The Terms and Conditions can be found at the bottom of each page of this website. Please be sure to familiarize yourself with these terms prior to purchasing.

What is the Cancellation Policy?

The event has a very strict cancellation policy and recommends that all guests purchase travel insurance. Payments for the event are non-refundable. You do have the option to transfer to a different festival. Please note that fees will apply for transfers.